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Frequently Asked Questions

  • What are your business hours?
    We are open from 9 am EST until 6 pm EST, from Monday to Friday. Our On-Demand services are available 24/7.
  • What languages do you provide?
    We provide services for over 200 languages. For a full list on the languages available for Remote Interpreting, please send us a request at info@waveslanguagesolutions.com
  • What Industries do you provide services for?
    We provide services for a range of industries: Legal, Healthcare, Academics, Humanities, Hospitality, Customer Service, Government, Banking, and more.
  • Do you provide American Sign Language Interpretation (ASL) On-Demand?
    Yes. We provide On-Demand American Sign Language via the phone app.
  • Which devices is the app compatible with?
    IOS.
  • Does the app allow you to add other participants?
    Yes. Both participants and Interpreters have the ability to add other participants to the call.
  • In what situations is it advised to schedule an Interpreter?
    - You need a language Interpreter of limited diffusion. These are highlighted in our language list. - You need Interpreters for more than one language at a time. - You'd like the Interpreter to join to a virtual meeting with a link.
  • How do I schedule Remote Interpreting services?
    To schedule an Interpreter please send us an email at info@waveslanguagesolutions.com
  • Do you record calls?
    Call recordings are protected both while in-motion and at-rest using symmetrical AES256 encryption. The recordings are stored for up to 60 days before being automatically deleted from all platforms. Recordings are only used for internal quality assurance monitoring by authorized personnel.
  • Do you offer call recordings?
    Due to HIPAA compliance regulations, call recordings are not available to be shared with clients.
  • How do I provide feedback on my experience with an Interpreter?
    Waves Language Solutions is happy to receive positive and constructive feedback as it strives to provide the best service possible. At the end of every call there is a quick survey for quality assurance purposes. If the Interpreter receives a low score they will be re-evaluated by the Quality Control team, high scores are kept as the Interpreter's scorecard. If you'd like to report additional feedback please send us an email at info@waveslanguagesolutions.com with the following information: -Number dialed into. -Number dialed from. -Date, time, time zone. -Cellphone or landline.

Waves Language Solutions FAQ

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