Frequently Asked Questions
We are open from 9 am EST until 6 pm EST, from Monday to Friday. Our On-Demand services are available 24/7.
We provide services for over 100 languages. For a full list on the languages available, please send us a request at info@waveslanguagesolutions.com
We provide services for a range of industries: Legal, Healthcare, Academics, Non Profit Organizations, Travel & Tourism, Immigration, Real Estate, E-Commerce and more.
Yes, we provide On-Demand American Sign Language Interpretation.
- You need a language Interpreter of limited diffusion. These are highlighted in our language list.
- You need Interpreters for more than one language at a time. - You'd like the Interpreter to join to a virtual meeting with a link.
To schedule an Interpreter please send us an email at info@waveslanguagesolutions.com
Call recordings are protected both while in-motion and at-rest using symmetrical AES256 encryption. The recordings are stored for up to 60 days before being automatically deleted from all platforms. Recordings are only used for internal quality assurance monitoring by authorized personnel.
Due to HIPAA compliance regulations, call recordings are not available to be shared with clients.
Waves Language Solutions is happy to receive positive and constructive feedback as it strives to provide the best service possible. At the end of every call there is a quick survey for quality assurance purposes. If the Interpreter receives a low score they will be re-evaluated by the Quality Control team, high scores are kept as the Interpreter's scorecard. If you'd like to report additional feedback please send us an email at info@waveslanguagesolutions.com with the following information:
-Number dialed into.
-Number dialed from. -Date, time, time zone. -Cellphone or landline.
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